Refund policy

 

At SpareMall.in, we aim to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help with a comprehensive return and replacement process.

Cancellation Policy

You can cancel your order within 24 hours of placing it. A full refund will be processed and credited to your original payment source. Please note that it may take 4-5 business days for the refund to reflect in your account.

Damaged/Defective/Expired Products

If your order arrives damaged, has manufacturing defects, or is expired, we will assist you in replacing the product.

Missing/Wrong Items

In case you receive the wrong product or your order is incomplete, you can raise a return request.

Replacement Criteria

To ensure a smooth replacement process, the following criteria must be met:

1. Original Packaging: The product must be unused, sealed, and in its original packaging with intact labels.

2. Unboxing Video: Provide an unboxing video clearly showing the product’s condition at the time of receipt. Additional requirements include:

   • Photos of the outer box (front and back) with the carrier label visible.

   • A short video demonstrating the issue.

   • Images of all received products from 2-3 angles, along with the invoice.

Replacement Process

Follow these steps to raise a return request:

1. Visit Our Return Request Page:

   • Go to https://sparemall.in/pages/return-request and submit your return request within 48 to 72 working hours of receiving your order.

   • Include your order ID, details of your request, and the required evidence.

2. Review and Pickup:

   • Our team will review your request and, if approved, arrange a pickup of the product within 4-5 business days.

3. Replacement:

   • Once we receive the product in its original condition, we will process your replacement and ship it within 24-48 hours.

Note:

• The replacement request will not be accepted if the product has been used, the packaging is tampered with, or the required evidence is not provided.

• For any questions or assistance, please contact our customer support team at info@sparemall.in.

Thank you for shopping with SpareMall.in!